Frequently Asked Questions


Delivery


What do you charge for postage and packing?

Please see our Delivery Charges. Postage and packing will be applied at checkout.

When will I receive my books?


We aim to dispatch all orders for print books within 2 working days.

UK orders are sent by Royal Mail first class post. For larger orders we may use a courier delivery service.

Overseas orders are usually sent by airmail; for some orders we may use a courier delivery service.

On rare occasions, we will send your order by split delivery. We will advise you if this is the case, so you know what to expect.

What if my order contains a title that is not yet published?

We will dispatch any 'not yet published' title as soon as it becomes available. Please note that publication dates shown on the website are subject to change without notice (though we will notify you of any substantial delay).

If your order also contains titles that are currently available, we will dispatch them separately to you straight away, at no additional cost.


Ebooks


Do you publish ebooks?

Yes, we publish ebook editions of many of our titles. They are available to buy from most ebook retailers, and also from this website, where they are listed as EPUBs (a standard ebook file format).

Ebooks bought from this website can be read on both Mac and PC computers, and are compatible with the majority of handheld devices, including iPhone, iPad, Kindle Fire, Nook, Sony Reader and most Android devices.

To browse all our ebook titles, visit our Ebooks section.

What happens when I buy an ebook from your website?

By purchasing an ebook from this website, you are authorising Nick Hern Books to supply you with digital content. Shortly after the purchase has been completed, you will receive a download link by email to enable you to download and access your ebook.

I need help downloading and accessing my ebook.

If you purchased your ebook from this website, please visit our Ebooks Help page for help with downloading and accessing your ebook.

If you purchased your ebook from another retailer, please see their website for further assistance.

Are ebook purchases returnable?

You can cancel any ebook purchase made through this website within 14 days of purchase and receive a full refund, but please note that once you have started to download your ebook, no cancellation can be accepted.


Environmental Policy


What is your environmental policy?

Nick Hern Books is committed to policies and practices that protect the environment.

Probably the most significant contribution we can make is in the sourcing of paper, board and packaging. From early 2008, our books have been printed, wherever possible, on paper accredited by the Forest Stewardship Council (FSC), the leading international forest-management association. Books printed on FSC-certified paper feature a printer’s chain-of-custody logo, informing the reader that the paper can be traced right back to the timber and the sustainable forest it comes from. For more information about the FSC, visit www.fsc.org.


Payment options


How can I pay for items on your website?

At checkout you have the choice of paying via PayPal or WorldPay. Both accept a wide variety of payment methods, and you don't have to open an account in order to pay.

I'm a teacher, can you invoice me?

Yes. If you are a teacher, lecturer, course leader or other staff member at a UK educational institution, you can choose to have your order dispatched with an invoice. Your book(s) will be sent to your institutional address. Please choose 'Invoice Me' from the Payment Options page at checkout. You must include a Purchase Order Number if your institution requires one to authorise payment.


Permissions


Can I reuse copyright material from your books / website / blog?

Ordinarily, yes. But if the material you want to use is in copyright, you must first seek permission. Please see our Permissions page for more details.


Privacy Policy


Will you give my personal details or email address to anyone else?

No. We guarantee we will not pass on your personal information to others.

Please see our Privacy Policy page for full details.


Refunds and Returns


Can I return books I bought from you and receive a refund?

Yes, you can cancel any order you placed with us, so long as you do so within 7 days of receiving your books. For a refund of the amount you paid for the books, you must return them to us in mint condition, at your own expense. We will provide you with a returns address when you cancel your order. You should retain proof of posting until your refund has been received.

Can I return ebooks I bought from you?

Yes, you can cancel any ebook purchase made through this website within 14 days of purchase and receive a full refund, but please note that once you have started to download your ebook, no cancellation can be accepted.


Submissions


I've written a play / have an idea for a book - how do I submit it for your consideration?

Please see our Submissions page for full details.


Work Experience / Internships


Can I do work experience at Nick Hern Books?

Sorry, we're not able to offer work experience or internships at the moment.

Free UK P&P

On orders over £30

See full delivery charges